K-Electric Billing & Detection Bill Lawyer in Karachi

Karachi consumers challenge K-Electric over-billing and detection bills by complaint to NEPRA under section 39 of the NEPRA Act, 1997, after first lodging a complaint with K-Electric; NEPRA can order joint site inspections and bill revisions.

Who it is for

Residential and commercial consumers facing over-billing, a detection bill, a faulty meter, arrears or disconnection.

The steps

1. Complaint to K-Electric — in writing, with the bill and consumer number; keep the complaint number.
2. NEPRA complaint — if not resolved, under Section 39 of the Regulation of Generation, Transmission and Distribution of Electric Power Act, 1997, online or at NEPRA's consumer affairs office.
3. Joint site inspection — NEPRA can order one.
4. Decision — NEPRA has directed detection bills to be revised in a number of cases; review or appeal follows.
5. Court — where disconnection is threatened, an application to court for an injunction.

Detection bills

Under NEPRA's Consumer Service Manual, a detection bill is to be based on the consumer's healthy consumption.

Documents

• Bills — at least the last 12 months
• Consumer number and payment receipts
• Photographs of the meter
• K-Electric's detection or inspection notice
• Complaint numbers
• CNIC and proof of ownership or tenancy